FAQs

We provide specialist neurological physiotherapy for adults and children with neurological conditions including Brain Injury, Stroke, Multiple Sclerosis, Parkinson’s Disease, Cerebral Palsy and more. To find out more, see Conditions We Treat.

To make an appointment to see a neurological physiotherapist, phone Physio Matters on 0161 681 6887 between 9:00am and 4:30pm from Monday-Friday or email office@physio-matters.org

We will arrange for you to have a Free Phone Consultation with the Physio Team Co-ordinator to find out more about your condition and whether we can help you. Following this, if you want to go ahead, we will arrange to carry out an Initial Assessment.

Yes. We can offer you a Free Phone Consultation with the Physio Team Co-ordinator to talk about your friend or family member’s condition, any issues they have, and their current treatment. We can tell you what physiotherapy options are available and how it could help them.

No. You don’t need to be referred by your GP or a hospital. You can just contact us directly. If you ask us to, we can send reports to your GP, outlining your progress achievements.

Yes. We are happy to receive referrals from consultants, nurses, GPs, other physiotherapists, occupational therapists, speech and language therapists, social workers, neuropsychologists, solicitors and case managers.

Yes. We can provide interim physio support while you wait, offer advice on how to manage your condition, or help you plan for your future treatment.

Many of our clients are in this position and find it beneficial to have physiotherapy while they wait, to prevent any deterioration.

Once your NHS treatment starts, we are happy to do a full handover to the NHS physios and step back. If you need us in future, just contact us again and we can resume your treatment. Or you can continue your treatment with us. The choice is yours.

Yes. You can be treated by both NHS and private physiotherapists. We need to make sure both parties communicate with each other and we are all working in your best interest.

All our physios have previously worked in the NHS, so they are very familiar with NHS processes and are happy to liaise with your treatment team there.

We can also offer you an Assessment and provide recommendations if you need a second opinion.

You will be treated by a fully-qualified neurological physiotherapist, unless we suggest you will benefit more by having a physio assistant work with you. However, we will agree this with you first. All our neurological physiotherapists are Members of the Chartered Society of Physiotherapy. They are registered with the Health & Care Professions Council, and they are all DBS checked and approved to work with adults and children.

Before you have an Initial Assessment or your treatment plan starts, we will send you an email or letter with the name of your neurological physiotherapist. We will give you a link to our Clinical Team web page where you can watch your physio’s personal video. That way, you know exactly who will be coming to your home or workplace, and you can find out more about them before they visit.

You can read all the physios’ CVs on our Clinical Team page too.

A physio treatment session usually lasts for one full hour. We will discuss this with you at your Initial Assessment and review as needed.

Everybody’s condition is individual to them and people respond differently to physio treatment. Some people are seen several times a week, some once a week, some once a month. It all depends on your condition, your potential for recovery, your level of fatigue, your goals and your ability to practice at home between sessions. We will discuss this with you at your Initial Assessment and agree how often you need physio sessions.

As everyone is different, we will discuss how long you might need treatment at your Initial AssessmentDepending on your condition, you might benefit from a short intensive series of physio sessions to achieve your goals, or you might find that physio sessions spread over a longer period of time is the best way forward.

People with severe or long-term conditions may find they need regular neurological physiotherapy treatment for years to help them maintain their quality of life.

We will constantly review your progress and increase or decrease the frequency of your sessions depending on how you are getting on. We will always be honest with you regarding your progress and expectations.

Physio Matters assess each client separately and offer a tailored treatment package suitable for each individual. The cost of your treatment will depend upon the length and nature of physio sessions you need.

We can talk to you more about our costs during the Free Phone Consultation we offer. If you decide to go ahead with our Initial Assessment following this, we will give you a fully-costed treatment plan so you will know what the charges are from the start. We invoice our clients every month, so you will know when to expect a bill and how much it will be for. There are no hidden charges and we offer various easy ways to pay.

Yes. You don’t need to come to us. We come to you.

After your Initial Assessment, if we recommend physio treatment and you are happy to go ahead, we will arrange home visits or workplace appointments.

We treat people in many places – usually in the comfort of your own home but also at your place of work, residential or care home, college, school, holiday home, or wherever your rehab requires such as a sport centre or activity venue.

Our neurological physiotherapist will cover three areas with you:

  1. Initial discussion – your physio will ask you about your medical condition, previous health problems and what you hope to achieve with our help.
  2. Physical assessment – your physio will assess your current physical abilities, to ascertain the extent of your difficulties, and identify achievable goals for the future.
  3. Explanation and recommendations – your physio will discuss their findings with you and what they mean, agree achievable goals and recommend the course of treatment needed to reach them.

Throughout the Initial Assessment you can ask as many questions as you like and discuss the recommendations, goals and proposed treatment plan with your physio.

It is best to wear comfortable trousers, such as jogging bottoms or leggings, or loose-fitting shorts and a vest, sleeveless top or T-shirt. This is so that the physio can work with your arms and legs, and move you around more easily. Some people prefer to wear loose sports clothes or gym wear. You might also get quite warm during the exercises in the session, so wearing light clothes will help you stay cool. You will not be asked to undress any more than this in the treatment sessions.

It would be useful to have a list of your medication, and a brief summary of your medical history to give to the physio.

Yes. We have male and female physiotherapists so if you would feel more comfortable being treated by a physiotherapist of the same gender, please let us know.

Yes. You are welcome to bring a family member or friend to your session if this would make you feel more confident or help you recall information.

Your physio sessions will be aimed at helping you achieve your individual goals. At agreed intervals, your physio will assess your progress to measure your improvement and make sure you are on track. At these points, your goals can be revised as you improve, and you can set new targets that you want to achieve.

We will also look for creative and innovative ways to enhance your treatment sessions, such as through one or more of our Physio Active activities. These can improve strength, balance and confidence, as well as help you get out and about, learn a new skill, meet new people and have some fun.

Yes. It is very important that you build on the work you do with your physio by practicing between sessions. This will help you improve more quickly, build up your stamina, core stability and confidence, and get quicker results.

Your physio will provide home programmes of key activities that will help you achieve your goals. These programmes are tailormade for you and will include activities you have agreed are specific to your rehabilitation needs.

Our Business Support Team is on hand to help answer any queries you have. They can make or change appointments for you, book your activities, order any equipment you need, liaise with your family, carers and other professionals, and help with invoices and payments. You can rely on our team to make sure your treatment goes smoothly every step of the way.

Phone 0161 681 6887 between 9:00am and 4:30pm from Monday-Friday or email office@physio-matters.org.

Physio Matters Oldham Manchester